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Sign in to LiveOrder
Your kitchen displays, order displays and reports live in the LiveOrder app at liveorder.nsoweb.com. Sign in below — and if something is not letting you in, the fixes for the usual culprits are on this page.
01/Bookmark this
One address, on every screen.
LiveOrder runs at liveorder.nsoweb.com. Save it on the office machine, on the manager's phone, and on each kitchen or pickup display.
Kitchen screens only need signing in once. Set the board URL as the browser's start page and turn on kiosk mode, and a screen will come back up on its own after a power cut without anyone touching it.
02/Cannot get in?
The usual culprits
Still stuck after these? Email us — include your restaurant name and we can look at the account directly.
What is the web address for LiveOrder?
The application runs at liveorder.nsoweb.com. Bookmark it on every device that needs it — the office computer, the manager's phone and each kitchen screen. This page at liveorders.app is the marketing site; it is a good bookmark for the sign-in link but the boards themselves live on the app.
I forgot my password.
Use the reset link on the sign-in form. A reset email goes to the address on the account, usually within a minute. If it does not arrive, check the junk folder and confirm you are using the email the account was created with rather than a personal one.
The reset email never arrives.
Almost always one of three things: the address on the account is different from the one you are checking, a restaurant spam filter is holding it, or the account was created by a colleague under their own email. Email us and we will tell you which address the account is registered to.
My board is empty after signing in.
Check three things in order. First, the location selector at the top — multi-location accounts open on the last location used. Second, the display profile assigned to that screen, which may be filtered to a station with no open tickets. Third, whether the Clover connection is still authorized; if it has lapsed, no new orders are arriving to display.
Orders stopped appearing on the kitchen display.
If the board loads but no new tickets arrive, the Clover connection has usually expired or been revoked. Reconnect from the dashboard and the backlog will populate. If tickets are arriving but landing on the wrong screen, the station routing for those items has changed.
Can a kitchen screen stay signed in permanently?
Yes. A display stays signed in across restarts, so a screen you set up once keeps working. Put the browser into kiosk or full-screen mode and set the board URL as its start page, so a power cut brings the display straight back up without anyone signing in again.
Each cook needs their own login?
Give each staff member their own account — users are unlimited on every plan, and per-user accounts are what make bump attribution and recall history meaningful. Shared logins cost nothing to create but make the reporting much less useful.
I do not have an account yet.
Start a 14-day free trial. No payment card is required, and setup on an existing Clover account takes about ten minutes.
03/Not a customer yet?
You landed on the sign-in page by accident.
That is easy to fix. LiveOrder is a kitchen display and order display system for restaurants running Clover — here is what it actually does.
01
Kitchen display system
Tickets routed to the station that cooks them, on any tablet or TV you already own.
03
Order time tracking
Real prep times per ticket, item, station and hour — recorded, not guessed at.