Every open order, every channel, on one board.

LiveOrder tracks each Clover order from the moment it fires to the moment it is handed over — with its channel, its current stage, its age and its full timeline. Dine-in, drive-thru, takeout and online in one place instead of four.

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01/The problem

Orders arrive from five directions and disappear into one kitchen.

A modern Clover restaurant takes orders at the counter, at a kiosk, at a table, over the phone, through a drive-thru window and from two or three delivery apps. They all end up as tickets on the same line, but nobody has a single view of what is open.

So the question "where is table six's food?" gets answered by walking the line and shouting. And the question "why did the courier wait eleven minutes?" gets answered with a shrug, because the evidence is gone the moment the ticket is bumped.

Order tracking gives every open ticket a visible state and a running clock, and keeps the record after it closes.

What each ticket carries

Channel — dine-in, takeout, drive-thru, kiosk, online, third party
Identity — order number, table, guest name or courier
Stage — fired, in progress at named stations, ready, handed over
Age — a live count-up, colored against your thresholds
Ownership — which server or cashier rang it and which stations owe items

02/Views

Different jobs need different cuts of the same data

01

The line

Cooks see only the station they are working, sorted oldest first, with everything else hidden. Nothing on this screen requires a decision about priority — the board already made it.

02

Expo

Every open ticket with per-station progress, so the pass can see which one is waiting on a single item and which is genuinely done. Includes an all-day count of outstanding items.

03

Front of house

Servers and cashiers get a read-only view filtered to their tables or their channel, so they can answer a guest without walking to the kitchen.

04

Manager

Everything, plus the tickets crossing thresholds, the current average, and the ability to jump straight into any order's timeline. Works on a phone.

05

History

Search closed orders by number, name, channel, station, server or time range. Open one to see when it fired, when each station finished, when it went ready, and who touched it.

Timing and reports

03/The timeline

One ticket, end to end, on the record.

When a guest complains, a courier disputes a wait, or a franchisor asks about a service-time spike, you open the order and read what happened. Fire time, each station's start and finish, the ready moment, the handover, and any recall or remake logged against it.

It is the difference between a conversation about impressions and a conversation about a record.

Remakes and accuracy

Order #1174 · timelineTakeout

04/Questions

About order tracking

Which order channels show up?

Anything that becomes an order in Clover: dine-in, counter, takeout, drive-thru, kiosk, phone orders entered on the POS, and online or third-party orders that flow into your Clover account. Each ticket is labelled with the channel it came from.

Can a manager watch from their phone?

Yes. The tracking view is responsive, so the same board works on a phone in the office or at home. It is read-only by default for non-kitchen roles.

Does it show closed orders too?

The live board shows open work. Completed tickets move into history, where you can search by number, name, channel, station or time range and open any one to see its full timeline.

How far back can I look?

Order history and timing data are retained for the life of your subscription, and you can export any range to CSV at any time.