- Home
- Order Accuracy
Order Accuracy
Track order mistakes the way you track sales.
Remakes, voids, missing items and wrong modifiers logged in two taps with a reason attached — then grouped by item, station, shift and cause. Because "we get a lot of complaints about the wraps" is not a number you can fix.
01/The real cost
A remake costs three times what the food costs.
The wasted product is the smallest part. A remake also costs the labour to make it twice, a station's attention during the exact minute it can least afford it, the delay to every ticket behind it, and — often — a guest who does not come back and never tells you why.
Yet almost no restaurant measures it. Voids show up in Clover, so those get counted. Everything that gets fixed quietly at the pass, or handed back at the window, or remade before the guest noticed, leaves no trace at all. Which means the errors you can see are a biased sample of the errors you have.
What LiveOrder logs
- Remakes — the item was made and had to be made again
- Missing items — the bag or plate went out short
- Wrong modifiers — the item was right, the build was not
- Quality rejects — expo sent it back before it left the pass
- Allergen catches — flagged separately, because these are not the same thing
- Voids, comps and refunds — picked up from Clover automatically and matched to the ticket
02/Logging
Two taps, mid-rush, or it will not happen.
Any system that asks a cook to fill in a form during service is a system that collects data for nine days and then stops. This one is a long-press and a reason.
Long-press the item on the board
On the ticket that went wrong — whether it is still open or was bumped in the last few minutes. Works on touch, mouse or keyboard.
Pick a reason
A short list of your own reason codes, sized for a thumb. That is the whole interaction; the item, station, ticket, channel, time and current board load are all captured automatically.
The line keeps moving
A remake ticket goes straight back onto the board, marked as a remake and timed separately so it does not quietly inflate your normal prep-time average.
Logging is attached to the ticket rather than the person by default. Teams log honestly when the tool is used to find broken processes, and stop logging the moment it is used to build a case against someone.
03/Patterns
Individual mistakes are noise. Grouped mistakes are a to-do list.
The menu items that fight back
One item usually accounts for a wildly disproportionate share. That is a build-card problem, a modifier-naming problem, or an item that does not belong on the menu.
Options nobody can read
If "no sauce" and "sauce on side" get confused twenty times a month, the fix is renaming them in Clover, not retraining anyone.
Where errors cluster
Errors concentrated at one station usually mean sightlines, layout or ticket legibility — not the cook. Often the fastest thing to fix.
Your accuracy cliff
Mistake rate against volume shows the ticket count where things break down. That number is your real capacity, and it is usually lower than the one you would have guessed.
Who gets it wrong most
Third-party and online orders often carry higher error rates, because nobody is standing there to catch it. Worth knowing before the ratings slip.
Team comparisons
Same menu, same equipment, different accuracy. That is a training or a staffing conversation, and it goes better with a number attached.
04/Questions